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Chart formats

Heatmaps

Show value intensity across a grid.

How it works

Choose the two category fields for the grid and a numeric measure for color. Use the darkest or brightest cells on the scale to locate high or low values.

Click GL Heat in the Charts inspector, then open the workflow dashboard. The color scale reveals the busiest day and hour.

Example

  1. Start with

    Ticket counts by day and hour

  2. Try this

    Color the grid by count

  3. Result

    Busy support periods stand out